Shipping

 

We offer free domestic shipping on all orders $250 and up!

SHIPPING COSTS

DOMESTIC SHIPPING
US Flat Rate: $12
Domestic Transit Time: 5-10 business days

US Express Rate: $25
Domestic Transit Time: 5-10 business days

 

WORLDWIDE SHIPPING
Worldwide Shipping Transit Time: 7-15 business days

International shipping is calculated at the checkout and is based on real time carrier-calculated rates. Import Tax/Duties may be charged upon delivery (based on value) for international orders.

 

PROCESSING & DELIVERY

  • Although we will always try our best to package your order and ship it the next business day, please allow 2-3 days for normal processing times and an additional 3-5 days during high-volume periods (i.e. new collection release).
  • All orders are shipped with UPS and require a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
  • If tracking indicates that your order has been delivered, we are not liable for your undelivered/lost claims.

 

RETURN SHIPPING

All returns must be pre-authorized by one of our customer service reps. To return your product, you should mail your product to our address on our contact page and provide us with a tracking number so we can confirm it. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase along with a return authorization number by us (via email). Please include the return authorization number in when you mail return package.

 

PRE-ORDERS

Certain items are available for pre-order.  The items you pre-order will be reserved for you, and will be shipped to you as soon as they become available.  The estimated shipping date is noted on the product page and in the checkout process.  If you place an order with pre-order items and in-stock items, you will receive separate shipments and shipment confirmations when each item is dispatched.